You can make secure payments using any bank credit card on our website, or you may also choose wire transfer/EFT as your payment method.

All payment transactions carried out on our website are processed through infrastructure with high-level security standards. Your credit card information is protected with SSL (Secure Socket Layer) encryption technology and processed via iyzico's secure payment system. Your credit card details are not stored by Baguette Jewellery.

Yes, you can place your order by selecting the Bank Transfer/EFT option during the checkout step.

BANK TRANSFER / EFT DETAILS

• Account Holder: BAGUETTE JEWELLERY KUYUMCULUK TEKSTİL SANAYİ VE TİCARET ANONİM ŞİRKETİ
• Bank: Garanti Bank
• Branch: 132 - Nişantaşı
• IBAN: TR12 0006 2000 1320 0006 2899 07

Please include your order number in the payment reference/description field when completing your Bank Transfer/EFT.

Yes. A 10% bank transfer discount is applied to full-price (non-discounted) purchases paid via Bank Transfer/EFT. This benefit cannot be combined with other offers, promotions, or discounts.

In-stock items are dispatched within 1–3 business days. For out-of-stock items, the average delivery timeframe is 12 business days. Once your order has been shipped, tracking information will be shared with you via email.

All orders within Turkey are delivered free of charge, with no shipping fees applied.

If you prefer, you can choose to pick up your order from our stores by contacting our Client Relations team.

We recommend ensuring that the package is intact and complete upon delivery. If you notice any damage to the packaging, please ask the courier officer to file an official damage report before accepting the package and contact our Client Relations team.

You can request a cancellation by contacting our Client Relations team within 1 hour of placing your order. After this timeframe, orders cannot be canceled or modified.

You may return your item within 14 days from the delivery date. You can easily create a return request under the Profile section after logging into your account. Once our Client Relations team evaluates your request, they will reach out to share the details of the process.

Items to be returned must be unused and sent back in their original packaging, complete with all protective materials, security tags, invoice, and product certificate. Customized items (custom metal colors, custom sizing, engraved products, etc.) are non-returnable.

Returns that do not meet the criteria above will not be accepted.

To inquire about the return and exchange process for gift items or to submit a request, please contact our Client Relations team.

Return shipping costs are fully covered by Baguette Jewellery.

Refunds for credit card payments are processed within 1–3 business days via the iyzico payment gateway. Once completed, a notification email will be sent to you. The time required for the refunded amount to reflect on your credit card statement may vary depending on your bank's processing procedures. We recommend contacting your bank for further details.

Jewelry pieces, by nature, are delicately crafted and intricately designed. To ensure they maintain their original beauty for years to come, we recommend protecting them from impacts, harsh chemicals, perfume, cosmetics, and prolonged exposure to water.

All jewelry purchased via baguettejewellery.com is covered by the Baguette Warranty against manufacturing defects for 10 years from the date of purchase. Manufacturing defects covered under warranty are repaired free of charge.

The warranty covers manufacturing defects only. The following conditions are not covered under warranty:

• Damage caused by wear and tear or external factors, such as scratches, impacts, deformation, tarnishing, or lost/loose stones.
• Wear and tear resulting from normal use, or exposure to chemicals, perfume, cosmetics, water, pools, or seawater.
• Any repairs, alterations, or modifications performed by a third party or a jeweler other than Baguette Jewellery.

For repairs not covered by the warranty, repair and shipping costs are the responsibility of the customer. The repair fee may vary depending on the product model and the nature of the required service.

When submitting a repair request, please provide your contact details, order number (or the full name of the purchaser), and the date of purchase. Once we receive your information, our Client Relations team will reach out to you within 3–5 business days with an assessment or proposed solution.

For out-of-warranty repairs requiring international shipping, round-trip shipping costs are the responsibility of the customer.

Most of our ring models can be resized. Ring resizing is not covered under warranty. Our Client Relations team will be delighted to guide you regarding feasibility, the process, and pricing.

This warranty policy applies exclusively to products purchased via baguettejewellery.com.

If you are unsure whether a specific issue is covered under warranty, please share photos of your piece with our Client Relations team. We will gladly evaluate your request and offer the best possible solution.

Baguette Jewellery reserves the right to decline repair requests that do not align with brand quality standards or are technically beyond repair.

You can enjoy a 10% discount on your first order placed via tr.baguettejewellery.com by using the code BAGUETTE10.

Discounts on our website cannot be combined with any other discounts, campaigns, or promotions, and cannot be applied within the same purchase.